1. Data Controller

Filter Oasis Email: hello@filteroasis.com

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2. Information We Collect

• 2.1 Information You Provide Directly:

  • We collect your name, email address, shipping and billing addresses, and any other information you provide when you:

    • Create an account

    • Place an order

    • Contact us

    • Subscribe to our newsletter

  • Payment information is processed securely through PCI-compliant third-party processors (Stripe, PayPal). We do not store your full credit card details.

  • We record your marketing preferences, including your consent to receive marketing emails.

• 2.2 Information Collected Automatically:

  • We collect your IP address, browser type, device information, and browsing activity (pages visited, time spent on pages) using cookies and similar tracking technologies. We use tools like Google Analytics to analyze website traffic and improve user experience.

  • We may infer your approximate location from your IP address to provide relevant content and shipping options.

• 2.3 Lead information:

  • Information gathered through lead generation forms will be used for marketing purposes related to Filter Oasis products.

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3. Legal Basis for Processing

We process your data based on:

• Contractual Necessity: To fulfill your orders and provide our services.

• Consent: For marketing emails and non-essential cookies. You can withdraw your consent at any time.

• Legal Obligations: To comply with applicable laws and regulations (e.g., tax, fraud prevention).

• Legitimate Interests: To improve our Site, analyze trends, and provide a better user experience.

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4. How We Use Your Information

We use your information to:

• Process and fulfill your orders.

• Send order confirmations, shipping updates, and other transactional emails.

• Send marketing emails (with your consent).

• Analyze website traffic and user behavior to improve our Site and services.

• Respond to your inquiries and provide customer support.

• Prevent fraud and ensure the security of our Site.

• Comply with legal obligations.

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5. Data Sharing

We share your information with:

• Service Providers: Payment processors (Stripe, PayPal), shipping carriers, cloud storage providers, and marketing automation platforms. These providers are bound by GDPR-compliant Data Processing Agreements (DPAs).

• Legal Authorities: When required by law or to protect our rights.

• International Transfers: Your data may be transferred to and processed in countries outside the EU/EEA, including Saudi Arabia. We use Standard Contractual Clauses (SCCs) to ensure adequate data protection.

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6. Your Rights

You have the following rights:

• Access: Request a copy of your personal data.

• Rectification: Correct inaccurate data.

• Erasure: Delete your data (subject to legal limitations).

• Restriction of Processing: Limit how we use your data.

• Data Portability: Receive your data in a machine-readable format.

• Objection: Object to our processing of your data.

• Withdrawal of Consent: Withdraw your consent to marketing or cookies.

To exercise these rights, please contact us at hello@filteroasis.com. We will respond within 30 days.

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7. Email Marketing

We send marketing emails only with your explicit consent. You can unsubscribe at any time by clicking the "unsubscribe" link in our emails or by contacting us. Transactional emails are sent regardless of your marketing preferences.

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8. Cookies and Tracking Technologies

• Essential Cookies: Necessary for website functionality.

• Analytical and Marketing Cookies: Used with your consent to analyze website traffic and personalize your experience. You can manage your cookie preferences through our Cookie Consent Banner and your browser settings.

• For detailed information, please see our Cookie Policy.

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9. Data Retention

We retain your data for as long as necessary:

• Order information: 7 years (for tax compliance).

• Marketing data: Until you withdraw consent.

• Inactive accounts: Deleted after 2 years of inactivity.

• Cookie data retention is described within the cookie policy.

• Lead data will be held until the lead opts out of marketing, or until it is determined the lead is inactive.

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10. Security Measures

We implement security measures to protect your data, including:

• Encryption (SSL/TLS) for data transmission.

• Access controls to limit access to authorized personnel.

• Regular security audits.

• While we take reasonable measures to protect your data, no system is completely secure. You acknowledge that providing personal information is done at your own risk. In the event of a data breach, we will notify you and relevant authorities as required by law.

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11. Children's Privacy

Our Site is not intended for children under 16. We do not knowingly collect data from minors. If you believe a child has provided data without parental consent, please contact us immediately.

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12. Updates to This Policy

We may update this policy from time to time. We will notify you of material changes by email or through a notice on our Site. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.

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13. Limitation of Liability

Filter Oasis shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Site or our services, or from any data breach, except as required by applicable law. By using this site, you agree to hold Filter Oasis harmless.

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14. Contact Us

For questions, data requests, or complaints, please contact us at:

Email: hello@filteroasis.com