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SHIPPING POLICY

Effective Date: 28/02/2025

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Legal Disclaimer: The information provided in this Shipping Policy is for informational purposes only and does not constitute legal advice. Please consult with a legal professional to ensure your compliance with applicable laws and regulations.  

Introduction

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This Shipping Policy outlines the terms and conditions for shipping the Oasis Pure product ("Product") during our pre-order campaign. By placing a pre-order, you ("Customer," "you") acknowledge that you have read, understood, and agree to this Shipping Policy.

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1. Pre-Order Processing Time

  • Estimated Shipping Date: The estimated shipping date for pre-orders is 06/06/2025.  Please note that this is an estimate and is subject to change.

  • Notification of Changes: We will notify you via email of any changes to the estimated shipping date.

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2. Shipping Costs

  • Domestic Shipping: Free shipping on all pre-orders.

  • International Shipping: Free shipping on all pre-orders. Please note that international customers are responsible for any customs duties, taxes, or import fees imposed by their country.

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3. Shipping Methods

  • Domestic Shipping: We use DHL, Aramex, USPS, FedEx and UPS for domestic shipments.

  • International Shipping: We use DHL, UPS and Aramex for international shipments.

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4. Shipping Address

  • Please ensure your shipping address is accurate and complete. We are not responsible for delays or non-delivery due to incorrect addresses.

  • Changes to the shipping address can be made prior to shipment by contacting our customer support team at hello@filteroasis.com.

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5. Delivery Time

  • Domestic Delivery: Estimated delivery time after shipment is 3-5 business days.

  • International Delivery: Estimated delivery time after shipment is 7-21 business days. Please note that international delivery times may vary due to customs processing.

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6. Tracking Information

  • Once your order has shipped, you will receive a shipping confirmation email with tracking information.  

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7. Potential Service Interruptions

  • We are not responsible for delays caused by events beyond our control, such as weather conditions, natural disasters, or carrier delays.

  • In the event of a significant service interruption, we will notify you via email and provide updates as available.

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8. Customs and Import Duties

  • International customers are responsible for any customs duties, taxes, or import fees imposed by their country.  

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9. Contact Information

  • If you have any questions or concerns regarding this Shipping Policy, please contact us at:

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10. Changes to This Shipping Policy

  • We reserve the right to modify this Shipping Policy at any time. Any changes will be posted on our website and will be effective immediately.  

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