TERMS & CONDITIONS
Effective Date: 28/01/2025
Legal Disclaimer: The information provided in these Terms & Conditions is for informational purposes only and does not constitute legal advice. Please consult with a legal professional to ensure your 1 compliance with applicable laws.
Introduction
These Terms & Conditions ("Terms") form a legally binding agreement between you ("User," "Customer") and Filter Oasis ("Company," "we," "us," "our") regarding your use of the Oasis Pure Aqua Royale website (the "Site") and your pre-order purchase of the Oasis Pure product (the "Product"). By accessing or using the Site and placing a pre-order, you acknowledge that you have read, understood, and agree to be bound by these Terms.
1. Acceptance of Terms
By using this Site, you confirm that you are (i) at least 16 years old (or the age of majority in your jurisdiction), or (ii) accessing the Site under the supervision of a parent/legal guardian. Individuals under 16 are prohibited from using this Site without verifiable parental consent. You also agree to adhere to our Privacy Policy, which is incorporated by reference into these Terms.
2. Account Creation and Use
You must provide accurate, current, and complete information during registration. You are responsible for all activities under your account, including unauthorized access. Choose a strong, unique password and keep it secure. Filter Oasis reserves the right to suspend accounts suspected of fraud, security breaches, or violations of these Terms. You may request deletion of your account/data by emailing [hello@filteroasis.com]. Inactive accounts may be terminated at our discretion.
3. Product Orders & Payments
Pre-orders constitute a binding contract once payment is processed. We accept [List accepted payment methods, e.g., credit cards, PayPal]. We accept no liability for third-party payment processor errors (e.g., Stripe, PayPal). Prices are in USD; exchange rates and regional taxes may apply. An order confirmation will be sent to you upon successful payment. Please note that pre-order shipping dates are estimates and are subject to change. We will inform you of any changes to the expected shipping date.
4. Shipping, Delivery & Risk
Risk of loss transfers to you upon delivery to your address, not when handed to the carrier. International customers are responsible for customs fees, import taxes, and compliance with local regulations. Estimated delivery times will be provided upon shipment. Shipping insurance is available upon request.
5. Returns, Refunds & Withdrawal Rights (Pre-Order Period)
During the pre-order period, you may cancel your order for a full refund at any time before shipment. Once the product has shipped, you have a 14-day statutory withdrawal right (EU Consumer Rights Directive) to return products for any reason. Refunds for eligible returns will be processed within 14 days of receipt. Non-returnable items include opened filters, perishables, and personalized products.
6. Warranty & Liability
Statutory Warranty: Under EU law, you are entitled to a 2-year warranty for defects existing at the time of delivery. Commercial Warranty: Filter Oasis provides an additional 1-year limited warranty for manufacturing defects. Exclusions: Normal wear and tear, misuse, or unauthorized modifications void all warranties. A "defect" is defined as a manufacturing flaw that impairs the product's functionality. Liability Cap: Our total liability is limited to the price paid for the product, except for: Death/personal injury caused by our negligence. Fraud or willful misconduct.
7. Health, Safety & Compliance
Oasis Pure is CE-certified and complies with EU product safety standards. Improper installation or failure to replace filters voids warranties and may create safety risks. This product is not a medical device. Always follow the user manual instructions.
8. User-Generated Content
By submitting content (e.g., reviews), you grant Filter Oasis a non-exclusive, royalty-free license to use it globally. You may request removal of your content by contacting [hello@filteroasis.com]. Prohibited content includes offensive, illegal, or infringing material.
9. Governing Law & Dispute Resolution
These Terms are governed by German law. EU consumers may bring disputes in their local courts (per EU Regulation 1215/2012). For non-EU customers, disputes will be resolved by binding arbitration in Frankfurt, Germany, under ICC rules. We encourage mediation before arbitration.
10. Force Majeure
Filter Oasis is not liable for delays caused by events beyond reasonable control (e.g., pandemics, war, supply chain disruptions, natural disasters). If delays exceed 60 days, you may cancel your order for a full refund. Specific examples of supply chain disruptions include raw material shortages and transportation delays.
11. Updates to Terms
We will notify users of material changes via email or site banners. Continued use of the Site after updates constitutes acceptance. Users have 30 days to object to changes.
12. Severability
If any provision is deemed unenforceable, the remaining Terms remain valid.